Terms and Conditions
Palms Australia’s Encounter tours are run with the support and engagement of local communities. For this reason, itineraries and activities are subject to change, even after the commencement of the tour. This creates a more fulfilling experience for both local communities and travellers and it is this local community engagement that underpins our terms and conditions.
Your Palms Australia Encounter starts and ends within the country of travel (Myanmar, Timor Leste, or Samoa). The tour includes all accommodation, transport, most meals, and comprehensive travel insurance within the Encounter period. Your tour includes activities and an expert guide. The exact itinerary and activities is subject to change.
Palms Australia Encounters do not include international travel to the destination or visa costs for travellers visiting Myanmar. Palms Australia is not liable for any costs incurred travelling to, or from, the destination of the Encounter, or for any costs incurred in-country prior to or following the Encounter period.
2. Refund Policy
Travellers are required to pay a non-refundable deposit of $750 to confirm their place on an Encounter tour. This deposit is only refundable in the event that Palms Australia is forced to cancel an Encounter. Palms Australia is not liable for any costs incurred as a result of cancelling an Encounter tour.
Full payment is required no later than 4 weeks from the start date of the Encounter.
3. Medical Clearance, Police Check and Working with Children Check
All travellers are required to complete a medical clearance form confirming they are fit to travel to their chosen destination, a Police Check and a Working with Children’s Check at their own expense.
4. Passport Requirements and Visas
All travellers must have a passport that is valid for at least 6 months from the date of departure. Travellers to Samoa do not require a visa. Travellers to Timor Leste will have the cost of their visas included in the Encounter program. Travellers to Myanmar are required to organise their own visas prior to travel. The cost of visas for travellers to Myanmar is not covered by the Encounter tour.