Principle 1 — That Palms Australia staff will listen with respect to volunteers, recognizing their unique contribution to mission & development, while being responsive and consultative in all phases of the Global Volunteer program.
Principle 2 — That Palms Australia in collaboration with Palms Australia partners will ensure that volunteers are informed of job requirements; performance expectations; reporting channels; living arrangements and will receive suitable levels of support/guidance and feedback whilst in placement.
Principle 3 — That Palms Australia will maintain a high standard in the provision of preparatory training & resources for volunteers before, during and after field placement to maximize the well-being, capacity and rights of volunteers.
Principle 4 — That Palms Australia will aim to ensure ongoing volunteer security and minimize and manage risk, especially in areas of high vulnerability and post-conflict or natural disaster situations. Volunteers will be briefed prior to departure & throughout placement on any pertinent security & health risk specific to the country, insurance arrangements and medical evacuations.
Principle 5 – to endorse and inform volunteers of current development issues and best practice initiatives as outlined by Palms Australia, ACFID and AusAID.
Principle 6 — to maintain high levels of staff competency in the provision of support to volunteers before, during and after field placement.